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Offline Store

Business Name

Name

Do you currently sell any of your products or services online?

Untitled multiple choice field
A
B

(Follow-Up if Yes) Roughly what percentage of your overall sales come from online orders?

How do you currently handle online customer support (e.g., email, phone, chat)?

How do you currently handle online customer support (e.g., email, phone, chat)?
A
B
C

What are the most common types of questions or issues your customers ask about online?

Are there any frequent product/service-related questions that customers ask before they make a purchase?

Do you feel your customers have enough information on your website or social media to make decisions confidently?

Are there any challenges you face in helping customers move from browsing to buying

How do you handle questions after the purchase, such as returns or product issues?

Would a tool that assists your customers in real-time with common questions be of interest to you?

Would you or a team member be open to a follow-up call or demo to explore this solution further?

Email

Phone Number

Additional Notes